Alarm response goes beyond technology setups; it’s also about team management. Creating and managing the response team is no simple task. Our industry expert shared with us some insights into managing the response team and how to overcome possible issues that might arise.
Fostering Accountability
One of the most important steps in putting a response team together is to ensure all members feel and are prepared for this task. Establishing clear expectations around the duties the team would be facing and giving them a sense of ownership over alarm responses is crucial. A combination of official agreements and incentives fosters a sense of responsibility among responders.
Quarterly Check-ins
In a busy environment with several responders, the key to effective alarm response is clear communication. To foster transparency and ensure issues are addressed proactively, 30-minute quarterly meetings with the alarm response team are held. These meetings are an opportunity for team members to raise any ongoing issues or provide feedback:
- Equipment malfunction
- Monitoring system status
- Questions/doubts about alarm response
Mark affirms these meetings have a positive tone and are a space for support and problem-solving.

Training Sessions
Training is another crucial step in ensuring a response team is in tip-top shape. In the case of new colleagues joining the organization or when existing responders need a refresher, a 30-minute training session is put into place. The training includes reviewing protocols, ensuring system access, and going over documentation.